Frequently Asked Questions

Where do you design and produce your furniture?

We design and produce our furniture in Barrie, Ontario, Canada. It allows us to provide original designs with maximum quality control and optimized energy consumption and waste management. Pompous Fox's uniqe, state-of-the-art design studio and wood shop was established in 2019.

Do you work with interior designers, architects, or decorators?

We love working with interior designers and others within the trade - in fact it is the majority of our work. We take pride in bringing their creative visions to life through custom-crafted furniture pieces.

A 10% discount on labour costs is available to all qualified companies within the trade.

Is it possible to visit your shop and meet the team?

We would love to meet you and give you a tour of our space. Send us a message or call us to schedule a visit.

Does the furniture come assembled?

Due to the size of most of our work, it generally needs to be transported in pieces. If we are able to deliver the piece, we will assemble on site. For pieces that require shipment, white glove assembly may be available in your location (see shipping for more information).

What maintenance advice do you have?

We recommend cleaning our products with no more than a damp rag. With the finishes we use, 99% of spills or messes will simply wipe right off. Please try to wipe liquid spills as soon as possible.

Over time, the finish may dull and you might want to refinish it. With the finishes we use, it is usually as simple as buffing on a new top coat. Please contact us when you would like to do this so we can recommend the exact product needed for your piece.

Great consideration has gone into our furniture designs to reduce the affects of warping, real wood products are hygroscopic in nature; they will readily absorb and expel moisture from the atmosphere. Ambient changes in temperature and humidity can cause expansion or contraction in wood products. We recommend to maintain a constant 35% - 45% interior humidity level to avoid any unwanted changes in the wood that could lead to cracking, splintering, warping and/or other defects.

What guarantees do you have on your products?

We offer a Limited Time Warranty.

What is your return policy?

Because our furniture is made-to-order, we do not accept returns. Learn more here.

How much does shipping cost?

When possible, we always like to deliver the products ourselves. It allows us to ensure proper handling of the product, in-home assembly, and a chance to meet our clients in person. 

Our standard delivery rate for in-house delivery is $150 plus $1.95/km from our shop to the destination (one way).

For longer distances, we use a white glove delivery service. The items are carefully crated and picked up from our shop and delivered to the destination. In some cases, we can also offer white glove assembly. Because every project and location is unique, shipping is quoted on a case-by-case basis.

How soon will I get my order?

We are generally booked out at least 3 months in advance. Project order is based on the order in which we receive the deposit. While we can’t guarantee an exact delivery date as custom furniture is an art - we never truly know how long it may take us to finish - we will keep you updated and notify you when we are about to begin your project.

I need my order faster than 3 months. Is it possible to expedite?

It is possible! We offer expedited production for a fee, depending on our current workload. Please send us an email with details about your order and timeline, and we’ll let you know what’s possible.

Do you offer hardwood?

We work exclusively with hardwoods to ensure the highest quality and durability in every piece. We have access to nearly any wood species imaginable, but we prioritize domestic options that can be sourced within Ontario for sustainability and environmental responsibility.

As a proud partner of Ontario Wood, the majority of our work is crafted using locally sourced wood products.

Can you incorporate materials other than wood into a project?

Yes. Our founder, Adam, has a strong background in working with a wide range of materials. When needed, we also collaborate with trusted partners to bring more complex or mixed-material designs to life.

We can incorporate metals, glass, stone, electronics, and more.

Can you create 3D/Revit models?

Yes. Adam, our founder, is an engineer by trade with experience in developing detailed 3D models and technical drawings. Whether starting from scratch with a new concept or producing shop drawings for existing designs, we can support your project needs. For Revit, we can provide the following formats: DWG, DXF, SKP and SAT.

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